AUTOMATED COMMUNICATION

Emails that send themselves, WhatsApp one click away

Confirmations, reminders and alerts on autopilot, with open tracking so you know who has read what — and who needs a nudge.

AUTOMATIONS

Every booking triggers its own messages, hands-free

Confirmation at booking, a reminder before the activity, the check-in link beforehand and a thank-you message afterwards. Set it up once and it runs on its own, booking after booking.

  • Templates customisable per product.

  • Relative scheduling and booking/session variables in templates.

  • Multi-language: each customer gets the message in their language.

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TRACKING

You know if they opened it — and act on it

Every email carries open tracking: you see who has read it and who has not. Someone has not opened the check-in a day before the activity? Resend it or message them on WhatsApp from the same record.

  • Per-message status: sent, delivered, read — and clicks on links.

  • Communication history on every customer record.

  • One-click resend.

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WHATSAPP

Last-minute alerts to the whole group in one click

Forecast, river flow or tide changed? Select the session and notify every participant by email at once — and on WhatsApp, one by one with the message ready: new time, meeting point or a cancellation with rebooking.

  • Bulk alert per session or activity.

  • Payment and check-in links shareable via WhatsApp.

  • The customer replies straight to your number.

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Communication works best in company

Alerts shine when the calendar is in charge: combine them with the Channel Manager integration and with online check-in so customers arrive with everything done.

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Communication works best in company

Preguntas frecuentes

Frequently asked questions about automated communication

Pregúntanos directo
Can I customise the message templates?

Yes. Each product can have its own confirmation, reminder and follow-up templates, with your copy and your brand.

Can I tell whether the customer opened the email?

Yes. Every email carries open tracking and you see the status on the customer record: sent, delivered or opened.

Can I alert a whole group?

By email, yes: select the session and the alert reaches everyone at once. On WhatsApp you message one by one from each booking, with the text ready to send.

Do messages go out in the customer’s language?

Yes. Templates are multi-language and each customer receives communication in theirs.