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EnglishEmails and WhatsApp messages that send themselves
Confirmations, reminders and alerts on autopilot, by email or WhatsApp from your business number. And you know who has read what — and who needs a nudge.
Every booking triggers its own messages, hands-free
Confirmation on booking, a reminder before the activity, the check-in link beforehand and a thank-you afterwards. You choose whether each message goes by email or WhatsApp, set it up once and it goes out on its own, booking after booking.
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Customisable templates per product, for email and for WhatsApp.
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To the buyer, to each participant or to your team, with the booking and session variables.
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Multi-language: every customer gets the message in their language.
Automatic WhatsApp from your business number
You connect your business’s WhatsApp Business number —it can be the one you already use on your phone— and Buky sends your automated messages from it. Your customers see your usual number and reply to you, in the same chat, instead of to an unknown number nobody has saved.
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Templates approved by Meta in every language, with their status visible in the panel.
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You keep using WhatsApp on your phone just as you do today.
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Status of every message: sent, delivered, read or failed.
¡Hola, Laura! Tu reserva está confirmada:
- Actividad
- Excursión guiada
- Cuándo
- Sáb 17 Oct · 10:00
- Dónde
- Recepción del centro
- Reserva
- #4821
¡Genial, gracias! ¿Hay parking cerca?
You know who has read it — and act on it
Every message carries its status: you see who has received it, who has read it and who hasn’t. Someone hasn’t opened the check-in a day before the activity? Resend it by email or WhatsApp from the same record.
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Status per message: sent, delivered, read — and for email, link clicks too.
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Communication history on every customer record.
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One-click resend.
- Clic en el enlace de check-in16:33
- Mensaje leído16:33
- Mensaje enviado16:32
Last-minute alerts to the whole group in one click
Forecast, river flow or tide changed? Select the session, choose email or WhatsApp and the alert reaches every participant at once: new time, meeting point or a cancellation with rebooking.
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Alert a whole session or booking, by email or WhatsApp.
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Before sending you see how many phones it goes to — and who has no number.
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If several people share a phone, they get a single message.
Hola Laura, el viento sube por la tarde: tu clase de mañana pasa a las 17:00. ¡Nos vemos en la playa!
- Laura Gil·
- Piotr Nowak·
- Emma Wilson·
- Aitor SolanaSin teléfono
Communication works best in company
Alerts shine when the calendar is in charge: combine them with the Channel Manager integration and with online check-in so customers arrive with everything done.
Yes. Each product can have its own confirmation, reminder and follow-up templates, with your copy and your brand.
Yes. For email you see whether it was delivered, opened and whether links were clicked; for WhatsApp, whether it was sent, delivered or read. It’s all in the customer record.
Yes. Select the session or booking, choose WhatsApp and the alert reaches every participant with a phone number. Before sending you see how many phones it goes to, and people who share a number get a single message.
We connect your business’s WhatsApp Business number with you; it can be the one you already use on your phone, and you keep using it the same way. Message templates go through Meta’s approval, and the panel shows the status of each one. Write to us and we’ll explain how to activate it on your account.
Yes. Templates are multi-language, WhatsApp ones included, and every customer gets the communication in theirs.